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Help Centre / Billing and account

Your ad accounts, access and data

You own your ad accounts. We work inside them with your permission, and nothing changes without your approval.

What our access allows

  • Read your performance data, so the agent can report and make suggestions
  • Make changes you've approved, by email or in your dashboard
  • Build new campaigns you've asked for, once you've approved the plan

We never pay for your ads. Your ad spend is billed by Google and Meta directly to you.

Removing our access

Google Ads

  • If you connected with the Connect with Google button, go to myaccount.google.com/permissions and remove the Campaign Brain connection.
  • If you gave us access as a user or manager account, remove it in Google Ads under Admin → Access and security.

Facebook & Instagram (Meta)

  • In Meta Business Settings, remove our access to your ad account (look under Partners or People).

Or just email hello@campaignbrain.io and we'll remove it for you. Once access is removed, your agent can no longer read or change that account.

Your data

How we collect, use and protect information is set out in our Privacy Policy. To ask us to delete your data, follow the steps on our data deletion page.

Still stuck? Reply help please to any Campaign Brain email and our Sydney team will pick it up, or call 1300 304 640. See Getting help from a person.

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