Getting help from a person
Your agent does the day-to-day work, but there's always a human team in Sydney behind it.
Reply "help please"
The fastest way to reach us is to reply to any Campaign Brain email with help please on the first line, on its own. You can add details underneath. Every agent email ends with a reminder:
Is your AI Agent not behaving? Just reply with help please and one of our team will get in touch with you as soon as possible.
You'll get an acknowledgement straight away, and one of our team comes back to you on the same email thread. They see the conversation so far, so you don't need to repeat yourself. Our team works 9am to 5pm Sydney time on business days.
Make sure it's on its own line. A sentence like "please help with my campaign" is treated as a normal request and answered by your agent. To reach a person, start with just help please.
Log a support ticket
On your dashboard, go to Settings and scroll to Need help?. Enter a subject and message and click Submit ticket. It goes straight to our team.
Call or email
- Phone: 1300 304 640
- Email: hello@campaignbrain.io
Still stuck? Reply help please to any Campaign Brain email and our Sydney team will pick it up, or call 1300 304 640. See Getting help from a person.