How often we email you, and who can email your agent

You decide how often your agent emails you, and which email addresses are allowed to talk to it.

Choose how often we email you

On your dashboard, open the Preferences tab.

• Every day (recommended): catches issues fast.
• Once a week: one weekly wrap-up on the day you choose.
• Every few days: pick how many days between emails.

Click Save preferences when you're done.

Instant alerts

Leave Alert me about significant issues immediately switched on and we'll email you the same day if something material breaks, such as tracking stopping, a big spend spike or ads being disapproved, even if it isn't your scheduled day.

Pausing emails

Pause all agent emails stops every agent email: daily updates, tweak confirmations and alerts. Switch it back off to resume. Your ads keep running as they are while emails are paused, and your subscription continues.

You can also manage or pause emails from the unsubscribe option your email app shows for Campaign Brain emails. If the main contact on an account unsubscribes, emails pause for everyone on that account.

Authorised emails: who can email your agent

For security, your agent only takes instructions from addresses you've approved. Find them under Settings → Authorised emails.

• Your primary email is always authorised.
• Click Add to approve one additional address, for example a colleague or your office manager.
• An authorised address can email your agent, but doesn't get a dashboard login. See Giving a colleague access for that.

If someone emails your agent from an address that isn't authorised, they get a polite reply explaining that the inbox only takes messages from addresses on file, and our team is told so a person can follow up. Nothing is changed in your accounts.