Terms and Conditions

Effective date: 30 September 2026

1. About these Terms

These Terms and Conditions (Terms) govern your subscription to, and use of, Campaign Brain (the Platform) and the related services we provide. Campaign Brain is operated by Australian Internet Advertising Pty Ltd (ABN 90 166 082 186) (AIA, we, us, our).

By signing up, paying for a subscription or using the Platform, you agree to these Terms.

1.1 Your agreement with us. Your agreement is made up of: (a) the signup agreement, order form or checkout page you accepted when you subscribed (Signup Agreement), which sets out your plan, fees and start date; and (b) these Terms. Together they are the Agreement.

1.2 If they conflict. If the Signup Agreement and these Terms conflict, the Signup Agreement applies to your plan, price and billing dates. These Terms apply to everything else.

2. Definitions

• Client or you means the business that subscribes to the Platform, and anyone using it on that business's behalf.
• Authorised User means a person the Client allows to use the Platform, including by emailing its assistants.
• Platform means the Campaign Brain software, including its web app, email assistants (such as ai@, googleads@, facebookads@ and design@), APIs and supporting systems.
• AI Agent means the automated features of the Platform that recommend, draft and apply changes to Connected Accounts.
• Connected Accounts means the advertising, analytics and marketing accounts you authorise us to access (such as Google Ads, Meta, GA4, Shopify and Klaviyo).
• Setup Services means the one-off setup work listed in your plan, such as account audit, campaign build, conversion tracking, call tracking and landing page.
• Deliverables means the landing pages, ad copy, creative, campaign structures and reports we produce for you.
• Change Record means the change history of a Connected Account (such as Google Ads Change History) and the Platform's own activity log.
• Service Credit means a credit we issue under clause 17.
• Business Day means a day that is not a Saturday, Sunday or public holiday in New South Wales.

3. Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the ACL that cannot lawfully be excluded.

Where a clause in these Terms limits our liability or sets out a remedy, it applies only to the extent the law allows.

4. Eligibility and accounts

To use the Platform you must:

• be at least 18 and authorised to act for the Client;
• use the Platform only to run lawful advertising for the Client;
• comply with the advertising policies of each Connected Account (including Google's and Meta's); and
• keep your login details and confirmation tokens private.

You are responsible for everything done under your account or sent from an Authorised User's email address.

5. What your subscription includes

5.1 Your plan. Your subscription includes the Setup Services and ongoing services listed for your plan in the Signup Agreement or on our pricing page at the time you subscribed.

5.2 Setup Services. We aim to deliver Setup Services within three (3) Business Days of your start date, once you have given us the account access and information we need. Delays caused by missing access, third-party platforms or account suspensions do not count against this timeframe.

5.3 Ongoing services. The AI Agent monitors your Connected Accounts, surfaces recommendations and applies changes you approve. Our team supports the Platform during business hours, 9am to 5pm Sydney time on Business Days.

6. Out-of-scope work

Work not listed in your plan is out of scope. Examples include new websites, extra landing pages, video production, custom creative, manual campaign management by our specialists and SEO.

We will quote out-of-scope work before starting. We only do it once you accept the quote in writing (email is fine), and it is billed separately.

7. Connected Accounts

When you connect an account to the Platform, you confirm that:

• you own the account or have written permission from its owner to give us access;
• any access details you provide were lawfully obtained; and
• you will tell us promptly if your authority ends.

You authorise us to act as your agent on Connected Accounts, only to carry out actions you request or approve. You remain the owner of your accounts and your data.

8. AI-generated content

The Platform uses third-party AI models to produce ad copy, images, audience suggestions, reports and other content. You acknowledge that:

• AI content can contain errors or omissions and should be reviewed before it goes live;
• we do not promise any particular advertising result, such as leads, sales or return on ad spend; and
• no change is applied to a Connected Account until you confirm it (see clause 10).

9. AI Agent actions and Change Records

9.1 Change Records are the source of truth. The AI Agent sends confirmations when it applies changes. If a confirmation and the Change Record differ, the Change Record shows what was actually applied.

9.2 Checking important changes. We recommend you check the Change Record for changes that matter most to your business, such as budgets, bids, keywords, negative keywords and campaign status.

9.3 If a change was not applied. If an approved change was not applied, or was only partly applied, tell us. We will apply it correctly, or have a team member apply it manually, at no extra cost. This is in addition to your rights under clause 16 and the ACL.

10. Confirmation tokens

Some actions, such as creating, changing or pausing live campaigns, need a confirmation token (for example, CONFIRM AB12CD). It must be sent back from the same email address that made the request, within the time shown.

By replying with a confirmation token, you:

• authorise us to carry out the action described;
• accept that the action may create advertising spend on your account; and
• agree not to share or forward the token.

11. Acceptable use

You must not use the Platform to:

• break any law, or run advertising that is misleading, deceptive, fraudulent, defamatory or hateful;
• breach the policies of any Connected Account;
• access another client's data;
• copy, reverse-engineer or resell the Platform, except as the law allows;
• interfere with the Platform's security or operation;
• send spam in breach of the Spam Act 2003 (Cth); or
• infringe anyone's intellectual property.

12. Fees and billing

12.1 Fees. You agree to pay the fees in your Signup Agreement. Fees are in Australian dollars and exclude GST, which is added on top.

12.2 Billing. Subscription fees are billed monthly in advance on your billing date to the payment method you give us. Setup fees are billed at signup.

12.3 Failed payments. If a payment fails, we will retry it and let you know. If it is still unpaid seven (7) days after we notify you, we may pause the services until it is paid.

12.4 Price changes. We will give you at least thirty (30) days' written notice of any price increase. If you don't accept it, you can cancel before it takes effect.

13. Advertising spend

Advertising spend is separate from our fees. Google, Meta and other platforms charge it directly to your payment method, under their own terms.

You are responsible for advertising spend on your Connected Accounts, including spend from changes you approve. Where spend results from our error, clause 16 applies.

14. Cancellation

14.1 Cancelling. You can cancel at any time by emailing hello@campaignbrain.io at least seven (7) days before your next billing date. If your Signup Agreement sets a minimum term, cancellation takes effect at the end of that term.

14.2 When it takes effect. Cancellation takes effect at the end of your current billing period. You keep access until then, and we will not bill you again.

14.3 Handover. When you cancel, we will remove our access to your Connected Accounts, or transfer ownership to you, as you direct.

15. Refunds

15.1 Setup fees. Setup fees pay for one-off work done at the start of your subscription. Once the Setup Services have been delivered, setup fees are non-refundable. If you cancel before they are delivered, we will refund the setup fee, less the reasonable value of work already done.

15.2 Monthly fees. Monthly fees are not refunded for the billing period already started, including part-months, except as set out in clause 16 or where required by the ACL.

15.3 Change of mind. We do not give refunds for change of mind, including where your business needs change or you decide to manage your advertising yourself.

15.4 Your ACL rights still apply. This clause does not limit any refund you are entitled to under the ACL.

16. If something goes wrong: our remedy process

If you think we have not delivered a service properly, including where the AI Agent has not applied an approved change, here is how we fix it.

1. Tell us in writing. Email hello@campaignbrain.io with what went wrong, when, and any screenshots or examples.
2. We acknowledge within two (2) Business Days and confirm who is handling it.
3. We fix it within ten (10) Business Days, or a longer period you agree to. Our first remedy is to fix the issue or supply the service again, at no cost to you.
4. If we can't fix it in that time, we will offer you a Service Credit, a pro-rata refund of fees for the affected service, or another remedy you agree to.

If a problem is a major failure under the ACL, you may choose to cancel and receive a refund for the unused portion of the service, or compensation for the drop in value, instead of going through steps 3 and 4.

17. Service Credits

17.1 When we issue them. We may issue Service Credits under clause 16, as a goodwill gesture, or where we agree with you to provide a credit instead of a refund.

17.2 What you can use them for. Service Credits can be used on any AIA service, including:

• development (websites and landing pages);
• creative (ad creative, video and design);
• media buying (Google and Meta ads managed by our specialists);
• SEO; and
• future Campaign Brain subscription fees.

17.3 Conditions. Service Credits:

• are valid for twelve (12) months from the date we issue them;
• have no cash value and cannot be exchanged for cash;
• cannot be transferred to another business;
• cannot be used to pay advertising spend charged by Google, Meta or other platforms; and
• are confirmed in writing, showing the amount and expiry date.

18. Complaints and payment disputes

18.1 Complaints. Send complaints to hello@campaignbrain.io. We will acknowledge within two (2) Business Days and give you a response within five (5) Business Days. If you are not happy with the response, you can escalate it to our General Manager, who will respond within a further five (5) Business Days.

18.2 Raise it with us first. Before disputing a payment with your bank or card provider, you agree to raise it with us under clause 18.1 and give us ten (10) Business Days to resolve it. This does not remove any right you have under the law or your card scheme.

18.3 Chargebacks. While a payment dispute is open, we may pause services linked to the disputed payment. If a chargeback is found in our favour, the amount is payable again, and we may recover reasonable fees the payment provider charged us.

18.4 Unresolved disputes. If we can't resolve a complaint between us, either of us may refer it to mediation, or to the NSW Civil and Administrative Tribunal or another body that can hear it, before starting court proceedings.

19. Intellectual property

19.1 The Platform. We own the Platform, including its software, design, prompts and models. Nothing in the Agreement transfers ownership of the Platform to you.

19.2 Your content. You own your brand assets, data, and the content you give us. You give us a licence to use it only to provide the services.

19.3 Deliverables. Once you have paid the fees for them, you own the Deliverables we create for you, subject to the terms of any AI provider or stock asset used. Until then, you may use them while your subscription is active.

19.4 Improving the Platform. We may use anonymised, aggregated data from the Platform to improve it. We will not name you or share your results publicly without your written consent.

20. Deliverables when you leave

20.1 Handover. If you ask within thirty (30) days of your subscription ending, we will provide your Deliverables within ten (10) Business Days, provided all fees owed are paid. This includes:

• landing pages and websites, as exported files, code or a transfer to your own hosting or builder account;
• ad copy, creative and reports; and
• ownership of Connected Accounts we set up for you.

20.2 Hosting. Landing pages we host are kept live for thirty (30) days after your subscription ends, to give you time to move them. After that, we may take them offline, unless we have agreed to keep hosting them for a fee.

21. Confidentiality and privacy

Each of us will keep the other's confidential information confidential. We will only use it to provide or receive the services. This continues for five (5) years after the Agreement ends.

We handle personal information under our Privacy Policy at campaignbrain.io/privacy-policy.html and the Privacy Act 1988 (Cth).

22. Limitation of liability

Subject to clause 3, and to the extent the law allows:

• No guaranteed results. We do not guarantee any advertising outcome, such as leads, sales, rankings or return on ad spend.
• Third parties. We are not liable for outages, policy decisions, account suspensions or changes by Google, Meta or other third-party platforms.
• Indirect loss. Neither of us is liable for indirect or consequential loss, including lost profits, revenue or data.
• Resupply. Where our services are not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again.
• Cap. Our total liability under the Agreement is limited to the fees you paid us in the twelve (12) months before the claim arose.

23. Indemnity

You agree to cover our reasonable losses and costs from third-party claims caused by your breach of the law, your breach of a Connected Account's policies, or content you supplied that infringes someone's rights. This is reduced to the extent we caused or contributed to the loss.

24. Suspension and termination

24.1 Suspension by us. We may suspend the services immediately if your use is unlawful, creates a risk of harm, or a Connected Account or the law requires it. For other material breaches, we will first give you written notice and ten (10) Business Days to fix it.

24.2 Termination by us. We may end the Agreement if a material breach is not fixed within that time. We may also end it for any reason with thirty (30) days' written notice, and refund any fees you prepaid for the period after it ends.

24.3 Termination by you. As well as cancelling under clause 14, you may end the Agreement if we materially breach it and don't fix the breach within ten (10) Business Days of your written notice.

24.4 What survives. Clauses on fees owed, intellectual property, Deliverables, confidentiality, liability and indemnity continue after the Agreement ends.

25. Changes to these Terms

We may update these Terms. We will give you at least thirty (30) days' written notice of any material change and post the new Terms at campaignbrain.io/terms.

If a change is to your detriment and you don't accept it, you can cancel before it takes effect. We will refund any fees you prepaid for the period after cancellation.

26. General

• Whole agreement. The Agreement is the whole agreement between us about its subject matter.
• Severability. If any part is unenforceable, it is read down or removed, and the rest continues.
• No waiver. Not enforcing a right straight away does not waive it.
• Transfer. You may not transfer the Agreement without our written consent. We may transfer it to a related company or a buyer of our business, with notice to you.
• Notices. Notices may be sent by email to the address in your account, or to hello@campaignbrain.io.

27. Governing law

These Terms are governed by the laws of New South Wales, Australia. Each of us submits to the non-exclusive jurisdiction of the courts of New South Wales.

28. Contact

Australian Internet Advertising Pty Ltd
ABN 90 166 082 186
Suite 502, 657 Pacific Highway, St Leonards NSW 2065
Email: hello@campaignbrain.io
Website: aiad.com.au